Privacy policy
Last Updated: September 2026
Elevis ("we," "our," or "us"), operated under [Elevis], respects your privacy and is committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA).
1. Information We Collect
We collect information directly from you when you visit our website, register an account, make a purchase, or communicate with us:
• Identity & Contact Details: Your name, shipping and billing address, email address, and phone/WhatsApp number.
• Pet Information: Breed, age, health concerns, dietary habits, or photos/videos you voluntarily share for customer support or community participation.
• Payment Details: Transaction reference IDs and payment status. Note: We never store your full debit/credit card numbers or UPI MPINs. All payment transactions are securely handled by RBI-authorized third-party payment gateways.
• Technical & Usage Data: IP address, browser type, device information, and interaction data collected automatically via cookies and web analytics.
2. Purpose of Data Collection
We use your data solely to:
• Process, fulfill, ship, and track your orders.
• Send transactional notifications (order confirmations, delivery updates, invoices) via SMS, email, and WhatsApp.
• Provide responsive customer support and handle pet-related queries.
• Prevent fraudulent transactions, abuse, or unauthorized access.
• Share relevant educational content, promotional offers, and launch announcements (which you can opt out of at any time).
3. Third-Party Sharing
We never sell, rent, or trade your personal data. We share relevant portions of your data only with verified service providers necessary to operate our service:
• Logistics & Warehousing Partners: Name, address, and contact number to deliver your packages.
• Payment Gateways: Secure payment routing and fraud verification.
• Cloud & Communication Providers: Hosting servers, automated transactional messaging providers (SMS, WhatsApp, Email).
4. Data Security & Storage
We implement industry-standard 256-bit SSL encryption and strict access controls to safeguard your data. While no digital system is 100% impenetrable, we actively monitor our infrastructure to prevent unauthorized access or disclosure.
5. Your Rights
Under applicable Indian data protection laws, you have the right to request access to your stored personal information, request corrections to inaccurate records, or request deletion of your account and associated personal data by writing to our Grievance Officer.