Refund policy
Return & Refund Policy
Last Updated: [Date]
Thank you for shopping with ELEVIS.
We want you and your pet to be happy with every purchase. If you are not satisfied, please review our policy below.
Eligibility
Returns are accepted within 7 days of delivery if:
- Product is unused.
- Product is unopened.
- Original packaging is intact.
- Product is in resalable condition.
- Proof of purchase is available.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened toothpaste
- Dental chews
- Water additives
- Supplements
- Soft chews
- Powders
- Any consumable product
- Products damaged due to misuse
Damaged or Incorrect Products
If you receive:
- Wrong item
- Damaged item
- Missing item
Please contact us within 48 hours of delivery with:
- Order number
- Photos of the product
- Photos of the packaging
We will review your request and arrange a replacement or refund if approved.
Refunds
Approved refunds are processed within 5–7 business days after inspection.
Refunds will be made to the original payment method.
Shipping charges are non-refundable unless the error was ours.
Cancellations
Orders may be cancelled before dispatch.
Once shipped, orders cannot be cancelled.