Refund policy
Last Updated: September 2026
At Elevis, our priority is providing safe, high-grade wellness products for your dog. Because our formulations are ingestible dietary supplements, strict hygiene, quality control, and pet safety regulations govern how we manage returns and exchanges.
1. Eligibility for Returns & Replacements
Due to the perishable, ingestible, and consumable nature of pet nutritional supplements, we do not accept returns or offer refunds for opened jars, unsealed containers, or change-of-mind purchases.
We will gladly replace or refund an item if:
• Transit Damage: The jar, outer carton, or tamper-evident seal arrived broken or visibly damaged during transit.
• Defective or Expired: The product arrived compromised, past its expiry date, or defective.
• Incorrect Item Delivered: You received a different formula or quantity than what was ordered.
2. Reporting Window & Proof
To be eligible for a replacement or refund:
• You must notify our support team within 48 hours of delivery.
• Send an email to [support@elevis.in] with your Order ID, tracking details, and clear photos/unboxing videos showing the package, shipping label, batch number, and the defect/damage.
• Claims made after 48 hours of confirmed courier delivery cannot be processed.
3. Verification & Resolution Process
Once your request is received:
1. Our team will review the submitted photo/video evidence within 2 business days.
2. If approved, we will arrange a reverse pickup (where serviceable) or issue an immediate free replacement.
3. If a replacement is out of stock, we will issue a complete refund to your original payment method.
4. Refund Timeline
Approved refunds are processed automatically back to the original method of payment (Debit/Credit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days, depending on your issuing bank. For Cash on Delivery (COD) orders, refunds will be credited via direct NEFT/UPI transfer upon receipt of your verified bank account details.
5. Cancellation Policy
Orders can only be cancelled before they have been packed or dispatched from our fulfillment facility. Once an order has been shipped and an AWB tracking number has been generated, cancellations are no longer possible.